Help & Support
Everything you need to know about getting your them.
We offer 2 delivery options at checkout:
Express Tracked 24: £6 (1-2 working days)
Tracked 48: £4.50 (2-3 working days)
All MHK Seamoss Gel orders must be shipped via our Express 24 service to maintain maximum freshness on arrival
Our seamoss gels are prepared daily for maximum freshness. Any orders placed before 10am Monday - Thursday, will be shipped the same day via Royal Mail tracked 24 service. (1-2 working days)
Superfood Blends may be sent via Royal Mail tracked 24 (1-2 working days) or 48 service (2-3 working days)
You will receive a text/email confirmation once your order has been shipped. In the unlikely event that you do not receive your order within 3 working days, please contact us via contact@myhealingkit.com.
*Please note that seamoss gels may take 1-3 days to prepare during busier periods.
If you need to change your delivery address, please contact us as soon as possible.
We’ll always do our best to help before your order is dispatched, but once an order has shipped, we may not be able to make changes.
Unused, unopened non-perishable items may be eligible for return within 14 days of delivery, with the original packaging and seals intact.
Please email us before returning anything so we can confirm eligibility.
Because sea moss gel is freshly prepared and perishable, we’re unable to accept returns on sea moss orders.
Any order which arrive damaged or faulty will be replaced.
Orders are typically dispatched within 1–2 working days and arrive within 3–5 working days.
Once your order has been dispatched you will receive an email confirmation of this which includes tracking information, so that you can follow your order right to your door. Please visit Royal Mail's website to 'Track and Trace' your order here
If your order hasn’t arrived within the expected timeframe, please check your tracking first.
If you’re still unsure, contact us at contact@myhealingkit.com and we’ll look into it for you.
Your delivery experience is important to us and we are aware that on some occasions an item may arrive damaged.
Please contact us immediately via contact@myhealingkit.com with your name, order number and photos of the damage to your product.
We will aim to respond to your enquiry promptly within 1-2 working days.
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